Business Process Outsourcing - Nigeria

Revenue in the Business Process Outsourcing market is projected to reach US$704.50m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.85%, resulting in a market volume of US$1.23bn by 2029.
The average Spend per Employee in the Business Process Outsourcing market is projected to reach US$9.02 in 2024.
In global comparison, most revenue will be generated United States (US$146.30bn in 2024).

Definition :
The Business Process Outsourcing (BPO) market refers to the transfer of entire business processes or individual activities from a company to a third party and is often IT based. BPO covers a wide variety of business processes, usually either in the back office (e.g., human resources) or in the front office (e.g., customer service in call centers). A distinction is made between horizontal and vertical outsourcing. Horizontal BPO combines function-centric as well as cross-sector and cross-industry services, such as human resources management or payroll accounting. Vertical BPO, on the other hand, focuses on specialized services and is especially appealing to customers from the financial services industry, the healthcare sector, the manufacturing industry, or the retail sector.

Additional Information:

The Business Process Outsourcing market comprises revenues, revenue change, average spend per employee, and the market shares of the different business sectors. Market values represent revenues that are generated by primary vendors either directly or through distribution channels at the manufacturer price level (excluding VAT). Reported market revenues include spending by enterprises (B2B) and governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed. Key players in the market include Accenture, Cognizant, Wipro, and IBM.

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Back office process outsourcing, such as Genpact, Concentrix, HCL Technologies, Sutherland Global Services, EXL Services, Remote Coworker, and TechSpeed
Front office process outsourcing, such as IBM Global Services, Hewlett Packard Enterprise (HPE), Sitel Group, Teleperformance, and Qualfon

Application outsourcing, such as ScienceSoft, Arcanys, and SumatoSoft
Administration outsourcing, such as Conduent, Genpact, and ADP (Automatic Data Processing)
Infrastructure outsourcing, such as IBM Global Technology Services, Wipro Infrastructure Engineering, and Cognizant Infrastructure Services

Business Process Outsourcing (BPO) is a rapidly growing market in Nigeria, driven by various factors such as cost savings, access to skilled labor, and improved efficiency. As a market data analyst, I have observed the following trends and developments in the BPO market in Nigeria:

Customer preferences: Nigerian companies are increasingly outsourcing their non-core business functions such as customer service, data entry, and accounting to BPO service providers. This is mainly driven by the need to reduce costs and improve operational efficiency. Additionally, BPO providers in Nigeria are increasingly offering value-added services such as analytics and automation to meet the evolving needs of their customers.

Trends in the market: One of the key trends in the BPO market in Nigeria is the growing demand for voice-based services such as customer support and telemarketing. This can be attributed to the increasing use of mobile phones and the internet in Nigeria, which has led to a surge in demand for customer support services. Additionally, there is a growing trend towards automation and digitization of BPO services in Nigeria, which is helping to improve efficiency and reduce costs.

Local special circumstances: Nigeria has a large pool of skilled and educated workers, which makes it an attractive destination for BPO service providers. Additionally, the Nigerian government has implemented various policies to promote the growth of the BPO industry, such as tax incentives and the establishment of special economic zones. However, the BPO industry in Nigeria is still in its early stages and faces challenges such as poor infrastructure and a lack of skilled workers in certain areas.

Underlying macroeconomic factors: The BPO market in Nigeria is expected to continue growing due to various macroeconomic factors such as a large and growing population, a favorable business environment, and increasing foreign investment. Additionally, the Nigerian government is implementing various reforms to improve the ease of doing business in the country, which is expected to further boost the growth of the BPO industry. However, the BPO industry in Nigeria is also vulnerable to external factors such as global economic downturns and political instability in the region.

Data coverage:

The data encompasses B2G, B2B, and B2C enterprises. Figures are based on enterprises' technology spending on products, consulting, and outsourcing services.

Modeling approach / Market size:

Market sizes are determined through a combined top-down and bottom-up approach, building on a specific rationale for each market segment. As a basis for evaluating markets, we use annual financial reports of key players in the industry, Statista's primary research and surveys, and IT associations. In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, internet users, and telecommunication. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the exponential trend smoothing method is used based on the market data characteristics. The main drivers are the GDP and its sector composition, internet penetration, the level of digitization, and the attitude toward IT security.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Unseen yet omnipresent, Information Technology (IT) services are the invisible gears driving modern organizations. These services support business operations and digital transformation through outsourcing, managed services, security, data management, and cloud computing. By leveraging these services, companies enhance efficiency, reduce costs, and gain competitive advantages in a digital marketplace. Prominent cloud providers worldwide include Amazon Web Services, Microsoft Azure, Google Cloud, and Alibaba Cloud. In the managed services sector, Oracle, Accenture, and IBM are among the largest providers globally.