eServices

The eServices market in Taiwan is projected to reach a revenue of US$106.90m in 2024.
This market is expected to show an annual growth rate (CAGR 2024-2029) of 4.33%, resulting in a projected market volume of US$132.10m by 2029.
In Taiwan, the 0.0 market is expected to show a revenue growth of 0.0 in 2025.0.
Meanwhile, the 0.0 market in Taiwan has a projected market volume of 0.0 in 2024.
When comparing the global market, China is expected to generate the highest revenue, amounting to US$495.50bn in 2024.
In the 0.0 market in Taiwan, the average revenue per user (ARPU) is projected to amount to 0.0 in 2024.
Additionally, the number of users in this market is expected to reach 0.0 by 2029.
The user penetration rate in the 0.0 market in Taiwan is projected to be at 0.0 in 2024.
Despite being a small island nation, Taiwan has emerged as a global leader in eServices, with a highly skilled workforce and advanced technological infrastructure supporting its booming digital economy.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Taiwan has been experiencing significant growth in recent years, driven by changing customer preferences and the rapid development of digital technology. Customer preferences in Taiwan have shifted towards convenience and efficiency, leading to a growing demand for eServices. With busy lifestyles and limited time, consumers are increasingly turning to online platforms to access a wide range of services, from shopping and banking to entertainment and transportation. This shift in customer behavior is fueled by the convenience and accessibility of eServices, allowing users to access these services anytime and anywhere through their smartphones or computers. Trends in the eServices market in Taiwan reflect the global trend of digital transformation. E-commerce is one of the fastest-growing segments, with more consumers opting to shop online due to the wider selection of products, competitive prices, and the convenience of doorstep delivery. Online food delivery services have also gained popularity, offering consumers a wide range of food options from various restaurants, with the added convenience of home delivery. Additionally, digital payment services have seen significant growth, with more consumers embracing mobile payment methods such as digital wallets and QR code payments. These trends indicate a shift towards a more digital and cashless society in Taiwan. Local special circumstances in Taiwan have also contributed to the development of the eServices market. Taiwan has a high internet penetration rate, with a large percentage of the population having access to the internet. This has created a favorable environment for the growth of eServices, as more people are able to connect and engage with online platforms. The government of Taiwan has also been supportive of digital innovation and has implemented initiatives to promote the development of eServices. For example, the government has launched various programs and incentives to encourage the adoption of digital technologies and the development of digital skills among businesses and individuals. Underlying macroeconomic factors in Taiwan, such as a strong economy and a high level of technological advancement, have also contributed to the growth of the eServices market. Taiwan is known for its thriving technology industry, with many global tech giants having a presence in the country. This has created a favorable environment for the development of innovative eServices and the adoption of digital technologies. Additionally, the strong economy and high disposable income levels in Taiwan have fueled consumer spending, leading to increased demand for eServices. In conclusion, the eServices market in Taiwan is experiencing significant growth due to changing customer preferences, the global trend of digital transformation, local special circumstances, and underlying macroeconomic factors. As more consumers in Taiwan seek convenience and efficiency, the demand for eServices is expected to continue to grow, driving further innovation and development in the market.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Ecommerce market, in a PDF format.