eServices

Revenue in the eServices market is projected to reach US$1.45m in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2028) of 1.63%, resulting in a projected market volume of US$1.55m by 2028.
The Dating Services market is expected to show a revenue growth of 3.0% in 2025.0.
The Event Tickets market has a projected market volume of US$1.03m in 2024.
In global comparison, most revenue will be generated United States (US$149.40bn in 2024).
The average revenue per user (ARPU) in the Event Tickets market is projected to amount to US$35.08 in 2024.
In the Event Tickets market, the number of users is expected to amount to 31.8k users by 2028.
User penetration in the Event Tickets market will be at 6.5% in 2024.

Definition:

eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.

The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.

Structure:

eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.

Additional Information

Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.

Online booked and digitally issued event tickets for sports events, music events, and cinemas such as Ticketmaster, StubHub, or CTS eventim
Online dating services, including matchmaking, online dating, and casual datings such as Tinder, Bumble, or Badoo
Online Education, including universities, platforms and professional certificates such as Udem, Coursera, or EdX

Offline booking by telephone or through agencies
Online ticket reservations without direct checkout process

The eServices market in Brunei Darussalam is experiencing significant growth and development. Customer preferences are shifting towards online platforms and digital services, leading to increased demand for eServices. This trend is driven by several factors, including convenience, accessibility, and the increasing use of technology in daily life.

Customer preferences: Customers in Brunei Darussalam are increasingly turning to eServices for their convenience and accessibility. Online platforms allow users to access a wide range of services from the comfort of their own homes, eliminating the need for physical visits to government offices or service providers. This is particularly appealing to busy individuals who value their time and prefer to complete tasks quickly and efficiently.

Trends in the market: One of the key trends in the eServices market in Brunei Darussalam is the digitization of government services. The government has been actively promoting the use of online platforms to deliver services to its citizens. This includes services such as online tax filing, e-banking, and online business registration. The digitization of government services not only improves efficiency and reduces administrative costs, but also enhances transparency and accountability. Another trend in the market is the increasing popularity of e-commerce platforms. Bruneians are embracing online shopping, with a growing number of consumers opting to purchase goods and services online. This trend is supported by the availability of secure online payment systems and reliable delivery services. E-commerce platforms provide a wide range of products and services, allowing customers to compare prices and make informed purchasing decisions.

Local special circumstances: Brunei Darussalam has a relatively small population, which presents both opportunities and challenges for the eServices market. On one hand, the small population allows for targeted marketing and personalized services. On the other hand, the limited market size may pose challenges in terms of economies of scale and profitability. Service providers need to carefully consider the local market dynamics and tailor their offerings to meet the specific needs and preferences of Bruneian consumers.

Underlying macroeconomic factors: The development of the eServices market in Brunei Darussalam is supported by several underlying macroeconomic factors. The country has a high internet penetration rate, with a significant portion of the population having access to the internet. This provides a strong foundation for the growth of eServices, as it ensures that a large number of potential customers can access online platforms. Furthermore, Brunei Darussalam has a stable and prosperous economy, which contributes to the growth of the eServices market. The country's high per capita income and low unemployment rate create a favorable environment for consumer spending and the adoption of digital services. In conclusion, the eServices market in Brunei Darussalam is experiencing significant growth and development. Customer preferences are shifting towards online platforms and digital services due to their convenience and accessibility. The government's push for the digitization of government services and the increasing popularity of e-commerce platforms are driving the growth of the market. However, the small population size and the need to tailor offerings to local preferences present challenges for service providers. The high internet penetration rate and the stable macroeconomic environment in Brunei Darussalam are supporting factors for the growth of the eServices market.

Data coverage:

The data encompasses B2C enterprises. Figures are based on Gross Merchandise Value (GMV) and represent what consumers pay for these products and services. The user metrics show the number of customers who have made at least one online purchase within the past 12 months.

Modeling approach / Market size:

Market sizes are determined through a bottom-up approach, building on predefined factors for each market segment. As a basis for evaluating markets, we use annual financial reports of the market-leading companies, third-party studies and reports, as well as survey results from our primary research (e.g., the Statista Global Consumer Survey). In addition, we use relevant key market indicators and data from country-specific associations, such as GDP, GDP per capita, and internet connection speed. This data helps us estimate the market size for each country individually.

Forecasts:

In our forecasts, we apply diverse forecasting techniques. The selection of forecasting techniques is based on the behavior of the relevant market. For example, the S-curve function and exponential trend smoothing. The main drivers are internet users, urban population, usage of key players, and attitudes toward online services.

Additional notes:

The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic and the Russia-Ukraine war are considered at a country-specific level. GCS data is reweighted for representativeness.

This report presents a comprehensive analysis and additional information on the Digital market, in a PDF format.