In today's digital age, businesses rely on Information Technology (IT) services to navigate technology, manage information, and support various business functions. Services include consulting, software development, systems integration, as well as hardware deployment and education. As a whole, the broader market for IT services is made up of several segments, including outsourcing, managed services, security services, data management, cloud computing, and increasingly, artificial intelligence (AI) solutions.
Industry profitability hinges on innovation and expertise. Both large and small companies compete: larger firms offer broad, global services, while smaller ones focus on niche markets with tailored solutions. While cloud computing continues to be a substantially growing segment driving IT-related innovation, AI is rapidly emerging as a transformative force, enhancing service capabilities and opening new avenues for business optimization across the IT services landscape.
Information technology (IT) services and business services revenue from 2017 to 2025, by region (in billion U.S. dollars)
Further details: Visit original statistic Information technology (IT) services and business services revenue from 2017 to 2025, by region (in billion U.S. dollars)
The IT services market is a robust and expanding sector within the global IT industry. As digital transformation accelerates across various sectors, IT services continue to play an integral role in businesses of all sizes. The increasing complexity of technology infrastructure and the growing demand for cloud-based solutions emphasized the global need for reliable IT services that enable efficient operations, enhance cybersecurity, and support the evolution of work models.
IT servicesMarket growth forecast for public cloud services worldwide from 2011 to 2025
Further details: Visit original statistic Market growth forecast for public cloud services worldwide from 2011 to 2025
The broader market for IT services comprises several segments, including managed services, security services, and cloud computing. The most substantial growth segment is cloud computing, which relates to the use of remote servers and networks to manage and process data. Furthermore, the delivery of IT resources via the internet diversifies the deployment and service models available to organizations, leading to improved efficiency levels.
Software as a ServiceInformation technology (IT) spending on data center systems worldwide from 2012 to 2024 (in billion U.S. dollars)
Further details: Visit original statistic Information technology (IT) spending on data center systems worldwide from 2012 to 2024 (in billion U.S. dollars)
Artificial Intelligence (AI) is rapidly transforming IT services, with a growing synergy between AI and data centers due to the increased demand for high-performance computing and storage capabilities required to support AI training and applications. The global spending on data centers reached a record 236 billion U.S. dollars in 2023 and is projected to increase to a new record of 260 billion U.S. dollars in 2024 driven in part by advancements in AI technology.
AI on the cloudWorldwide top-10 leading cloud vendors by total revenue 2023 (in billion U.S. dollars)
Further details: Visit original statistic Worldwide top-10 leading cloud vendors by total revenue 2023 (in billion U.S. dollars)
Microsoft and Amazon Web Services (AWS) are among the most important companies in the IT services industry. These global industry leaders strive to offer flexible operating models and various services tailored to their customers’ needs. More recently, IT services companies have shifted their focus from providing services only to adopting a more holistic approach and becoming their customers’ business partners.
IBMPercentage of employees who work from home all or most of the time worldwide from 2015 to 2023
Further details: Visit original statistic Percentage of employees who work from home all or most of the time worldwide from 2015 to 2023
A unique aspect of the IT services industry is its ability to enable collaboration from different locations, including working remotely. IT services provide the infrastructure and tools to enable hybrid work models and collaborative platforms. These tools and services have recently experienced an extraordinary surge in demand as remote and hybrid work rates increase globally. This trend underscores and accelerates the development of digital transformation in the work environment in general.
Work from home & remote work
The IT services industry comprises various services and products that help organizations manage and optimize their information and business processes. The broader IT services market includes managed services, security services, data management, and cloud computing. Statista provides a wide range of information on global and regional IT services markets, including data on industry trends and segments, as well as financial metrics and forecasts.
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