The global revenue in the 'Customer Relationship Management Software' segment of the software market was forecast to continuously increase between 2024 and 2029 by in total 56.6 billion U.S. dollars (+63.57 percent). After the ninth consecutive increasing year, the revenue is estimated to reach 145.61 billion U.S. dollars and therefore a new peak in 2029. Notably, the revenue of the 'Customer Relationship Management Software' segment of the software market was continuously increasing over the past years.
Data provided by Statista Market Insights are estimates.
Definition:
The Customer Relationship Management Software market covers software applications that support organizations in managing their interactions with customers, clients, and prospects. These applications help organizations during the entire life cycle of a customer including sales, marketing, customer services, and contact center to improve their customer engagement, increase customer loyalty, and grow their business.
Products in the Customer Relationship Management Software market can be obtained in two ways: as on-premises software that is sold via a transactional license or a subscription and as cloud-based software (software as a service/ SaaS) that is most frequently sold as a subscription.
Additional Information:
The Customer Relationship Management Software market comprises revenue and revenue growth as the key performance indicators. Only the revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included and the revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by enterprises (B2B) and governments (B2G).
Key players in this market include Salesforce, SAP, Adobe, and Oracle.
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Statista. (September 12, 2024). Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. "Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars)." Chart. September 12, 2024. Statista. Accessed December 18, 2024. https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. (2024). Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars). Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista. "Revenue of The Customer Relationship Management Software Market Worldwide from 2020 to 2029 (in Billion U.S. Dollars)." Statista, Statista Inc., 12 Sep 2024, https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
Statista, Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) Statista, https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world (last visited December 18, 2024)
Revenue of the customer relationship management software market worldwide from 2020 to 2029 (in billion U.S. dollars) [Graph], Statista, September 12, 2024. [Online]. Available: https://www.statista.com/forecasts/966692/crm-software-market-revenue-in-the-world
