When asked about the most important criteria in terms of e-commerce delivery, approximately 70 percent of online shoppers in the United States cited free shipping, followed by fast shipping (60 percent). In contrast, carbon-neutral shipping made it last on the list of most important criteria, at only nine percent.
Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023
respondents who purchased online in the past 12 months
Supplementary notes
Multiple answers were possible.
During the survey, the question was phrased as follows: "When thinking about online shopping, which of the following criteria are important to you in terms of delivery?".
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Statista. (February 5, 2024). Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states
Statista. "Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023." Chart. February 5, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states
Statista. (2024). Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states
Statista. "Most Important Criteria for E-commerce Delivery According to Online Shoppers in The United States as of September 2023." Statista, Statista Inc., 5 Feb 2024, https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states
Statista, Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023 Statista, https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states (last visited December 21, 2024)
Most important criteria for e-commerce delivery according to online shoppers in the United States as of September 2023 [Graph], Statista, February 5, 2024. [Online]. Available: https://www.statista.com/forecasts/1448843/top-e-commerce-delivery-criteria-united-states
