The number of users in the eservices market in India was forecast to continuously increase between 2024 and 2028 by in total 139.3 million users (+36.25 percent). After the eighth consecutive increasing year, the indicator is estimated to reach 523.53 million users and therefore a new peak in 2028.
Data provided by Statista Market Insights are estimates.
Definition:
eServices refer to the delivery of services through electronic means, typically via the internet. eServices offer the convenience of conducting transactions and accessing information online and have become increasingly popular in recent years due to the growth of internet accessibility and the increasing use of digital devices. The eServices market continues to expand as consumers seek efficient and convenient ways to access and purchase various services.
The definition of eServices does not include media content acquired online (see: Digital Media) or the online sale of physical goods (see: eCommerce). Furthermore, no business-to-business segments are included, and neither are revenues from software downloads and services, or price/product comparison site commission fees.
Structure:
eServices includes the event ticketing market, which covers the sale of tickets for sporting events, music concerts, and cinema showings. The dating services market includes online dating platforms, matchmaking services, and casual dating sites. The online education market encompasses the provision of university education, online learning platforms, and professional certification programs. Lastly, the online gambling market which covers online sports betting, online casinos, and online lotteries.
Additional Information
Data includes revenue figures in Gross Merchandise Value (GMV), Users, average revenue per user (ARPU), and user penetration rate. User and revenue figures represent B2C services.
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Statista Market Insights. (December 6, 2023). Number of users in the eservices market India from 2017 to 2028 (in million individuals) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india
Statista Market Insights. "Number of users in the eservices market India from 2017 to 2028 (in million individuals)." Chart. December 6, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india
Statista Market Insights. (2023). Number of users in the eservices market India from 2017 to 2028 (in million individuals). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india
Statista Market Insights. "Number of Users in The Eservices Market India from 2017 to 2028 (in Million Individuals)." Statista, Statista Inc., 6 Dec 2023, https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india
Statista Market Insights, Number of users in the eservices market India from 2017 to 2028 (in million individuals) Statista, https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india (last visited December 22, 2024)
Number of users in the eservices market India from 2017 to 2028 (in million individuals) [Graph], Statista Market Insights, December 6, 2023. [Online]. Available: https://www.statista.com/forecasts/1437345/number-of-users-eservices-eservices-market-india
