Consumer preferences for future delivery options in the U.S. 2023

Published by Lynn Beyrouthy, Oct 23, 2023
When asked about their preferred delivery methods they see themselves using in the future, the vast majority (58 percent) of online shoppers surveyed in the United States in September 2023 picked the option "Postal worker with traditional delivery methods" like vans running on gasoline. In contrast, the share of those who could foresee themselves using greener delivery options was much lower: 37 percent for electric delivery vans and 19 percent for cargo bikes.

Top delivery options online shoppers would like to use in the future in the United States as of September 2023

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Number of respondents

1,045 respondents

Age group

18-80 years

Special properties

respondents who shop online

Supplementary notes

Multiple answers were possible.

During the survey, the question was phrased as follows: "Which methods of delivery would you prefer to use in the future?".

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