How Common Businesses Score On Customer Service

Where do you receive the best customer service when you run your daily errands? Gallup recently conducted a survey of customer service levels at various common businesses in the United States which people usually visit in person. Americans rate banks and pharmacies best with clothing/retail stores and fast food restaurants at the opposite end of the scale. Read more in Statista's latest Forbes feature.

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This chart shows the percentage of Americans considering customer service at the following...

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Level of customer service satisfaction from digital retailers in the U.S. 2023

Easiest-to-use customer service channels in U.S. 2022

Customer service application vendor share worldwide 2023

Most used customer service types on e-commerce sites in the U.S. 2024

Online shoppers preferred customer service types in the U.S. 2024

Reasons for contacting customer service worldwide 2023

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How Common Businesses Score On Customer Service