How Common Businesses Score On Customer Service

Where do you receive the best customer service when you run your daily errands? Gallup recently conducted a survey of customer service levels at various common businesses in the United States which people usually visit in person. Americans rate banks and pharmacies best with clothing/retail stores and fast food restaurants at the opposite end of the scale. Read more in Statista's latest Forbes feature.

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This chart shows the percentage of Americans considering customer service at the following...

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Customer service application vendor share worldwide 2023

Level of customer service satisfaction from digital retailers in the U.S. 2023

Most used customer service types on e-commerce sites in the U.S. 2024

Online shoppers preferred customer service types in the U.S. 2024

Reasons for contacting customer service worldwide 2023

Customer service interactions done on mobile devices in the U.S. 2024

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How Common Businesses Score On Customer Service