Shape the world of data. Your way.
Client Service Operations Trainee
At Statista, we’re all about facts and data, for we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services,
we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities
such as London, New York, and Tokyo. And we still have a lot of plans. Our constant growth does not
only prove our success, but also keeps creating new development and career opportunities for our
employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where
you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story
matters – keep writing it as part of our team. Are you ready to join us?
What you do
- Act as the first point of contact for customer queries via phone, email, and live online chat.
- Handle customer questions, request, and complaints in a timely manner.
- Maintain up to date client records, updating our CRM and spreadsheets daily, ensuring they are up to date and relevant.
- Act as the first point of contact for sales operations and support our sales managers in daily business and administrative tasks.
- Assisting with client research requests using Salesforce.
- Handling student requests.
- The overall appearance of our office, ensuring it is tidy and organised, and creating a welcoming, engaging and comfortable environment for anyone who comes into the space.
- Ordering, maintaining, and restocking office supplies, drinks, and snacks.
- Ad-hoc tasks supporting the whole office as needed.
Who you are
- Education to 2:1 degree or higher.
- Excellent attention to detail and be able to work to high standards in a very fast paced environment.
- Customer-first mindset with a desire to pro-actively engage with customers.
- Time management and organisational skills with the ability to perform multiple tasks and prioritise work.
- Confident providing customer service, particularly on the phone and via email.
- Good knowledge of Microsoft Office, particularly Excel.
- Excellent problem-solving skills, you enjoy finding solutions to problems you come across rather than waiting on others to do this for you.
- Enthusiasm and a positive attitude are a must.
Who you will be working with
What we offer
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
Work from abroad 7 days a year
Hybrid work and flex-time
International team and social events
Career & training opportunities
Attractive locations and modern offices
Mental health support by Fürstenberg Institute
