Retail & Trade
Shopping Behavior

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Features customers want from brick and mortar stores worldwide as of 2016

Published by

D. Tighe,

Feb 22, 2024

This statistic shows what consumers want from a physical store worldwide as of 2016. As of 2016, 75 percent of consumers stated that they wanted to be able to check product availability before visiting a store.

Consumer expectations from physical retail stores worldwide as of 2016*

table column chart

Characteristic	Share of consumers
Ability to check product availability before visiting a store	75%
Same-day delivery of products purchased in-store	73%
Need products quickly	70%
Need to touch and feel products	70%
Loyalty points for spending time in store and revisiting	68%
Prior appointment with store experts to fulfill needs	62%
Lower prices with store membership	61%
Social experience with friends/family	60%
Additional activities in store	57%

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Details: Worldwide; Capgemini; November 2016; 6,000 respondents; Consumers from across the U.S., the U.K., France, Germany, Italy, Spain, Sweden, and the Netherlands

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Sources

Capgemini; Furniture Today

Survey by

Capgemini

Published by

Furniture Today

Source link

Furniture Today Mar. 26 -Apr. 1, 2018, page 12

Release date

2018

Citation formats

Region

Worldwide

Survey time period

November 2016

Number of respondents

6,000 respondents

Special properties

Consumers from across the U.S., the U.K., France, Germany, Italy, Spain, Sweden, and the Netherlands

Supplementary notes

* As of November 2016

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