Consumers likely to buy more online if returns were free in the U.S. 2022
According to a 2022 survey, nearly two-thirds (63 percent) of U.S. shoppers would be much more likely to shop at an online store if returns were offered free of charge. In addition, a quarter of respondents said they were a little more likely to make online purchases if they could return them at no additional cost. Meanwhile, 13 percent said this would have no impact at all.