This statistic shows the leading reasons contact center companies offering self-/assisted-service channels in their contact centers worldwide in 2016. During the survey, 47.5 of respondents indicated that they offered self-/assisted-service channels to reduce cost.
What are you main reasons for offering self-/assisted-service channels?
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Dimension Data. (June 17, 2016). What are you main reasons for offering self-/assisted-service channels? [Graph]. In Statista. Retrieved May 21, 2024, from https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/
Dimension Data. "What are you main reasons for offering self-/assisted-service channels? ." Chart. June 17, 2016. Statista. Accessed May 21, 2024. https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/
Dimension Data. (2016). What are you main reasons for offering self-/assisted-service channels? . Statista. Statista Inc.. Accessed: May 21, 2024. https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/
Dimension Data. "What Are You Main Reasons for Offering Self-/Assisted-service Channels? ." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/
Dimension Data, What are you main reasons for offering self-/assisted-service channels? Statista, https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/ (last visited May 21, 2024)
What are you main reasons for offering self-/assisted-service channels? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587710/reasons-contact-centers-offer-self-assisted-service-channels/