This statistic shows the results of a survey conducted in 2014 among online merchants in Germany regarding the return rate of goods. 36.1 percent of surveyed online merchants selling fashion and accessories stated the rate of returns was at 20 percent or higher in 2014.
How high is the average rate of return of goods in your shop per year?
(Germany, 2014)
Characteristic
Fashion & accessories
Sports & recreation
Living & furnishing
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522 merchants; Living and furnishing: n=79, sports and recreation: n=90, fashion and accessories: n= 83
Age group
Method of interview
Online survey
Supplementary notes
Reasons for returning goods can be customer complaints, repairs, wrong shippings or cancelling of orders, as well as difference in ordered and actually shipped quantity of goods.
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HDE. (March 12, 2014). How high is the average rate of return of goods in your shop per year? (Germany, 2014) [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/
HDE. "How high is the average rate of return of goods in your shop per year? (Germany, 2014)." Chart. March 12, 2014. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/
HDE. (2014). How high is the average rate of return of goods in your shop per year? (Germany, 2014). Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/
HDE. "How High Is The Average Rate of Return of Goods in Your Shop per Year? (Germany, 2014)." Statista, Statista Inc., 12 Mar 2014, https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/
HDE, How high is the average rate of return of goods in your shop per year? (Germany, 2014) Statista, https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/ (last visited August 24, 2024)
How high is the average rate of return of goods in your shop per year? (Germany, 2014) [Graph], HDE, March 12, 2014. [Online]. Available: https://www.statista.com/statistics/327314/share-of-returns-in-online-shopping-regarding-fashion-and-consumer-electronics/