Organizational impact of data breaches on U.S. companies 2017

Distribution of data breach costs on companies in the United States in 2017

CharacteristicShare of data breach costs
Investigations and forensics 16%
Audit and consulting services 4%
Outbound contact costs 3%
Inbound contact costs 4%
Public relations 1%
Legal - defense 17%
Legal - compliance 3%
Free or discounted services 1%
Identity protection services 2%
Lost customer business 41%
Customer acquisition cost 8%
Created with Highcharts 7.2.2Share of data breach costsInvestigations and forensicsAudit and consulting servicesOutbound contact costsInbound contact costsPublic relationsLegal - defenseLegal - complianceFree or discounted servicesIdentity protection servicesLost customer businessCustomer acquisition cost
0%2.5%5%7.5%10%12.5%15%17.5%20%22.5%25%27.5%30%32.5%35%37.5%40%42.5%45%47.5%
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Release date

June 2017

Region

United States

Survey time period

2017

Number of respondents

63 U.S. organizations

Method of interview

Online survey

Supplementary notes

This report is dated in the year of publication rather than the fieldwork completion date.

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