ACSI - U.S. customer satisfaction with Netflix as of 2016

Published by Daniela Coppola, Oct 13, 2021
This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction of the streaming media website Netflix from 2002 to 2016. In 2016, the customer satisfaction score of the streaming media site was 79 index points.

U.S. customer satisfaction with Netflix from 2007 to 2016 (index score)

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Release date

February 2017

Region

United States

Survey time period

2007 to 2016

Method of interview

Face-to-face interview

Supplementary notes

Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0 to 100 scale.

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