In 2023, the Royal Mail was the most used shipping provider by online stores in the United Kingdom (UK). According to recent estimates, around 56 percent of e-commerce stores in the UK used Royal Mail. DPD was another popular shipping provider, as around 40 percent of stores opted for its services.
1,413 online stores
Base: Multi-pick, as a store can offer more than one shipping provider.
The e-commerce market encompasses the sale of physical goods via a digital channel to a private end user (B2C). Incorporated in this definition are purchases via desktop computer (including notebooks and laptops) as well as purchases via mobile devices such as smartphones and tablets.
The following are not included in the e-commerce market: marketplace platforms only, digitally distributed services (e.g. travel tickets), online stores dedicated to digital media downloads or streams as well as online stores dedicated to B2B markets nor sales between private persons (C2C). Market volume, market growth and all monetary figures at store level refer to the annual e-commerce net sales after the deduction of returns.
For more information please visit the methodology page on ecommerceDB.com.
E-commerce overview
Parcel market
Retailers
Consumer delivery preferences
Consumer returns behavior
Further related statistics
